Terms & Privacy

Home > Terms & Privacy | Last updated on 11th Jan, 2023.

All rights reserved, including logos and all content on this website. Reproduction is prohibited other than authorised by HelpStay Ltd.

By using this website, you consent to our privacy policy and terms and conditions contained in this agreement. By using HelpStay.com you agree to be legally bound by these terms, which take effect immediately on your first use.


Table of contents




Our website HelpStay.com uses cookies to ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

Consent: When you visit our website for the first time, we will show you a pop-up. As soon as you click on ‘Accept Cookies’, you consent to us using the two cookies as described below.

1. Statistics cookies: We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

2. Social media: On our website, we have included content from Facebook and Instagram to promote web pages (e.g. ‘like’, ‘pin’) or share (e.g. ‘tweet’) on social networks like Facebook and Instagram. This content is embedded with code derived from Facebook and Instagram and places cookies. We ask your permission to place such social media cookies.




The content of the website is for your general information and use only and may change without notice. We act to ensure that all information published on this website in up-to-date and accurate. However, we disclaim any liability for any loss or damage caused by errors, omissions, wrong information or any travel related problem caused by information provided via HelpStay.com. We don't provide any warrant or guarantee of any of the information found on this website. You acknowledge that this information may contain mistakes and we exclude liability for any errors. Your use of any material on this website is totally at your own risk, for which we are not liable.

We disclaim all responsibility and liability for uses of any content obtained or in connection with the HelpStay website.


Access & usage


HelpStay grants you limited license to access and make personal use of our website, not including any resale or commercial use of HelpStay website or its contents, any collection and use of any members' listing or profiles or any derivative use of this website or its contents. This website or any portion of it may not be reproduced in any way without our written consent. Any unauthorised use terminates the license or permission granted by HelpStay.

Unauthorised use of HelpStay.com may give rise to a claim for damages and/or be a criminal offence. This website may contain links to other websites, provided for your convenience, which doesn't mean that HelpStay endorses these websites.

HelpStay has no responsibility for the content of linked websites.


Image & permissions


Uploading any image gives us the permission to publish it on our website and grants HelpStay a non-exclusive, royalty-free, worldwide license to republish it in any format.

We will remove (without notice) any user or organisation profile that we find to be using an image that's in breach of copyright.

Host project listings are submitted and updated by or with the permission of hosts. We do our best to ensure that hosts provide honest and accurate information.


Platform use


HelpStay only provides the contact information to enable helpers and hosts to find each other. We are not a travel agency or an organised exchange program. All arrangements are entirely between the host and helper.

We do not introduce one party to another; we are merely a meeting point. It is your decision as a host and/or helper to make contact. We have no control over if the given information is the truth and/or no resources to check every person's reliability.

If you choose to receive a helper or to visit a host, it‘s at your own risk. Be aware that we do not investigate any helper or host background. We advise that you do your own research to check website(s), Google, Facebook, exchanged e-mails and messages, in order to ensure you get the most accurate and correct information possible about the other party.

If you as a helper cannot make an arranged stay then you must inform the host as soon as you realise you cannot go. If you as a host cannot host a helper as arranged, you must inform the helper immediately. In a no-show case or an unexpected un-messaged host cancellation, HelpStay may cancel either membership.


Visa requirement


If helping in a foreign country you must obtain the appropriate visa. HelpStay cannot assist with your visa applications or help with your travel expenses.

HelpStay is not responsible for any problems arising from a failure to ensure that you meet correct visa requirement or obligations for any country you visit while traveling.

All questions regarding travel and visas should be put to the relevant embassy before traveling.


Account termination


HelpStay reserves the right at our sole discretion to cancel membership without refund if the terms and conditions are not respected, if hospitality or help offered are abused or if we consider any misuse of the website or if we suspect membership of the account is not being used by the original subscriber(s).

Accounts are not transferable and members should inform HelpStay of any apparent breach of security - like theft of account, or unauthorised use of an account login information.

This website should never be used for promoting anything that’s not related to arranging a genuine help exchange.


Insurance & property


HelpStay won't be responsible if your property gets damaged, lost or stolen, or you get harmed in any way from the interaction with other users in any way. We recommend that you have some personal travel insurance prior to your trip.

HelpStay is not responsible for providing any insurance or guarantees for a helper or a host and we accept no liability in any way for help or host related incidents under any circumstances.


Acknowledgement & acceptance


By registering you acknowledge that you have read, understood and accepted the terms and conditions and that they have the same value as a signed agreement contract.

It is your responsibility to check these terms of use before each use of HelpStay, since we reserve the right to change, add or remove portions at any time.

Your continued use of HelpStay after such changes means that you accept and agree to the changes.


Purpose & use


You shall not use our service for unauthorised purpose, to impersonate any person or entity, to register for more than one user account, to use it for spam or any unauthorised commercial purpose, to transmit any information about other person or entity, stalk or harass any other user, interfere with our service or violate any law or regulation in any way.

You accept and permit that HelpStay has the right to use any data material on this website and all belonging services that are part of this site, like social media, newsletter, etc. We will collect personal information from users only if they voluntarily submit such information to us.

We may use collected information to send periodic e-mails, to display helper information to registered hosts, to show hosts position on a map. We may use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and interaction, in order to offer better site experiences in the future.

Our guides and all the information provided here are suggestive. Information provided by hosts and helpers are not our responsibility, although we try to filter any fake information. Make sure you double-check all the details with the other party. HelpStay is not responsible for the interaction and information exchanged between host and helper.

If you sign up at our website, you accept to receive newsletters. When you use Google Maps, you are subject to the Google privacy policy. When you use our social media, you are subject to their privacy policy.


Contact us


If you have any question regarding this agreement or the website, please contact us.